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It’s All About The Growth And The Number
Of Ways We Can Help

It’s All About The Growth And The Number
Of Ways We Can Help

 

Inbound Call Center Services

Do you need professional staff to handle inbound calls from sales campaigns and/or customer service inquiries? iConcept Contact Solutions supports several areas of inbound communication.

Order Taking

Reach more customers on your website by offering telephone ordering. We can give your company a reliable and professional image by offering 24 hour support for orders. We can also process payment by phone, making it easy for customers to buy.

 
 
 
 
 
 

Warm Transfer

Don’t let your customers get lost in a circle of frustration, explaining themselves multiple times. We can listen to their concerns and hand them by phone to someone who has been briefed on their needs through warm transfer.

Lead Generation Services

Are you creating content for an inbound marketing campaign? We can qualify and prioritize leads to save you time. Our lead generation services help you spend less time prospecting and more time closings sales.

 
 
 
 
 
 

Chat/Ticket Support

If a prospect is visiting your website but still has unanswered questions, you could lose the sale. This can be prevented by offering live chat. We can support your chat service so you can keep visitors engaged and help them move forward to purchasing.

Customer Service

You want to provide 24 hour customer service, but staffing and responding promptly to this service is hard to do on your own. We have friendly and professional agents who will greet your customers and work to solve their issues.

 
 

Inbound Call Center Services

Do you need professional staff to handle inbound calls from sales campaigns and/or customer service inquiries? iConcept Contact Solutions supports several areas of inbound communication.

Order Taking

Reach more customers on your website by offering telephone ordering. We can give your company a reliable and professional image by offering 24 hour support for orders. We can also process payment by phone, making it easy for customers to buy.

 
 

Warm Transfer

Don’t let your customers get lost in a circle of frustration, explaining themselves multiple times. We can listen to their concerns and hand them by phone to someone who has been briefed on their needs through warm transfer.

Lead Generation Services

Are you creating content for an inbound marketing campaign? We can qualify and prioritize leads to save you time. Our lead generation services help you spend less time prospecting and more time closings sales.

 
 

Chat/Ticket Support

If a prospect is visiting your website but still has unanswered questions, you could lose the sale. This can be prevented by offering live chat. We can support your chat service so you can keep visitors engaged and help them move forward to purchasing.

Customer Service

You want to provide 24 hour customer service, but staffing and responding promptly to this service is hard to do on your own. We have friendly and professional agents who will greet your customers and work to solve their issues.

 
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