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iCONCEPT CONTACT SOLUTIONS

We are a full service Call Center Firm dedicated to helping our customers grow their bottom line. Whether you need sales, lead gen, customer service or any other contact solution, we can help. Our services are flexible, so that we can design solutions to help you meet specific performance targets. We can help you generate new leads, learn more about your current customers, or create new offers that will instill customer loyalty. Our team can also take phone orders, help you scrub your database, or set appointments for your sales teams. We also offer the very best customer service in the industry. By utilizing our custom tailored packages, you can not only reach new heights, but also achieve them in a cost effective manner.

iCONCEPT CONTACT SOLUTIONS

We are a full service Call Center Firm dedicated to helping our customers grow their bottom line. Whether you need sales, lead gen, customer service or any other contact solution, we can help. Our services are flexible, so that we can design solutions to help you meet specific performance targets. We can help you generate new leads, learn more about your current customers, or create new offers that will instill customer loyalty. Our team can also take phone orders, help you scrub your database, or set appointments for your sales teams. We also offer the very best customer service in the industry. By utilizing our custom tailored packages, you can not only reach new heights, but also achieve them in a cost effective manner.

Start Working With Us Today!

Increase Sales

We offer the best in a wide range of sales support. Our agents can sell, generate leads, set appointments, and process phone orders. We have experience in many industries. Let us find and qualify the best prospects so you can spend more time presenting and closing sales.

    Lead Generation
    Appointment Setting
    Order Taking
    Upselling
 
Improve
Customer Service

Our customer service is Top Notch! We offer USA caliber customer service to companies looking for an affordable offshore BPO. Save money offshore while getting the very best customer service. Our customer support services include phone service and chat/ticket support. We can extend your availability with 24/7 coverage. Reduce frustration and improve customer experience with our warm transfer service.

    Customer Service
    Tech Support
    Chat Support
    Reservation
 
Gain
Business Insight

Our customer surveys can help you research a market, test a product, or identify ways to improve customer satisfaction and retention. We can provide deeper insight about buying patterns through data mining services.

    Data Mining and Cleaning
    Programming & IT Development

Start Working With Us Today!

Increase Sales

We offer the best in a wide range of sales support. Our agents can sell, generate leads, set appointments, and process phone orders. We have experience in many industries. Let us find and qualify the best prospects so you can spend more time presenting and closing sales.

    Lead Generation
    Appointment Setting
    Order Taking
    Upselling
 
Improve
Customer Service

Our customer service is Top Notch! We offer USA caliber customer service to companies looking for an affordable offshore BPO. Save money offshore while getting the very best customer service. Our customer support services include phone service and chat/ticket support. We can extend your availability with 24/7 coverage. Reduce frustration and improve customer experience with our warm transfer service.

    Customer Service
    Tech Support
    Chat Support
    Reservation
 
Gain
Business Insight

Our customer surveys can help you research a market, test a product, or identify ways to improve customer satisfaction and retention. We can provide deeper insight about buying patterns through data mining services.

    Data Mining and Cleaning
    Programming & IT Development
 

Why Us

We are communications experts

Our staff is friendly and professional. You can count on us to represent your company with a pleasant demeanor and high-quality service. We can work as an extension of your sales staff, your customer service support team, or your market research department. In whatever area you need extra support with a personal touch, we fill the need so that you can focus on other important business tasks.

We use state-of -the-art
communication technology

Whether we are communicating by phone, email campaign, or website chat, we use leading technology that is designed to maximize results. Our systems are reliable and efficient, providing a smooth customer experience and a rich set of data to support your business analysis.

Why Us

We are communications experts

Our staff is friendly and professional. You can count on us to represent your company with a pleasant demeanor and high-quality service. We can work as an extension of your sales staff, your customer service support team, or your market research department. In whatever area you need extra support with a personal touch, we fill the need so that you can focus on other important business tasks.

We use state-of -the-art
communication technology

Whether we are communicating by phone, email campaign, or website chat, we use leading technology that is designed to maximize results. Our systems are reliable and efficient, providing a smooth customer experience and a rich set of data to support your business analysis.

Why Us

We are communications experts

Our staff is friendly and professional. You can count on us to represent your company with a pleasant demeanor and high-quality service. We can work as an extension of your sales staff, your customer service support team, or your market research department. In whatever area you need extra support with a personal touch, we fill the need so that you can focus on other important business tasks.

We use state-of -the-art
communication technology

Whether we are communicating by phone, email campaign, or website chat, we use leading technology that is designed to maximize results. Our systems are reliable and efficient, providing a smooth customer experience and a rich set of data to support your business analysis.

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